Thinkbean to the Rescue!

Thinkbean to the Rescue!

Web dev agency Thinkbean to the rescue

Thinkbean web agency chooses

When clients are at the ends of their roads (and their wits), with no solutions in sight, they call Boston-based Web dev agency Thinkbean, LLC. A deeply-experienced, Drupal-only dev shop, Thinkbean developers apply their extensive expertise to build the customized solutions clients require when their current vendors’ skill sets have been exhausted. The Thinkbean team stands proud in the knowledge a client has never needed to bring in any other agencies to reach its project’s business and user goals.

Reduce provider costs, gain more value and flexibility enables Thinkbean’s developers to apply the same processes and infrastructure to all clients, regardless of the size of their organizations. This approach drives consistency, optimizes workflows and keeps the client's costs down.

"We can set up a prototype branch in minutes, test and share new features with our clients and immediately get their feedback. We can do all of our work more quickly... and that’s a cost savings to our clients. That means happier clients who will (hopefully) keep coming back to us." - Glenn Hodgkinson, Co-founder, Thinkbean, LLC

Unfortunately, it wasn’t always this way. Restrictions with their previous provider’s hosting processes and infrastructure impeded Thinkbean’s ability to realize these efficiencies. To better serve current clients (including several major healthcare organizations, government agencies and very large-scale, multi-national, commercial enterprises (among others)), the Thinkbean administration team began to seriously consider other partners/providers. So, they set out the following criteria to guide their evaluation process:

  • Flexible pricing relative to application (website) requirements and usage
  • Value of services
  • Modern features such as CI, VCS and multiple environments
  • Unlimited GitHub integrations
  • Project/Environment APIs
  • Ability to automate integration configurations
  • Quality technical support
  • Symfony and NodeJS technical support

“Our former provider didn’t seem to care about smaller shops or sites [back then, we were a smaller agency] or how their decisions impacted agencies like Thinkbean,” mused Mike Milano, Thinkbean’s Director of Engineering. “After doing our due diligence, received all the highest marks in all of our considerations...” says Milano. “and [due to its scalability] continues to provide the best solutions for an agency like ours."

Milano continues... "Let me give you an example from a technical perspective: the GitHub integration to the webhook. The webhook integration sets up webhooks on each of our projects. So, when an event happens on, it pings our agency application (Thinkbean Agency Platform (aka TAP)). Then, we pull in the data and have a central place to see what's going on with all application deployments. That integration thing has is just beautiful.”

Thinkbean’s Agency Platform — an internal app created by Thinkbean for managing Drupal client, project and environmental data also takes advantage of's integration capabilities. Health checks and tasks — including backups, Drupal security checks, SSL expiration checks, re-deployments for SSL certificate renewals and configuration for log transports to Elasticsearch are all automated. So, the teams can focus their time on creative thinking and solution building.

"From a business point of view, has a lower cost of entry for a higher standard of base-level service. For example, we could offer one of our clients (a leading healthcare organization) a low cost of entry [for one of their smaller applications] and we gain access to all the tools we need to be efficient. To match Platform’s included service offerings, the cost from our previous vendor would be ~300% more, which would have translated into a reduction in services... or work-arounds to keep costs in line with project requirements. Choosing Platform was a no-brainer." - Glenn Hodgkinson

So, that’s what support is supposed to be

“Don't it always seem to go that you don't know what you’ve got ‘til it’s gone.” Classic Joni Mitchell... but in Thinkbean’s case, it was quite the opposite. “We didn’t know what we’d been missing until... well, we found out what we’d been missing.” Milano says. Thinkbean’s on-boarding with, guided by a team of senior engineers communicating through a dedicated Slack channel, delivered the concise information and levels of support Milano was looking for.

“I was never handed off to different tiers of folks; It's just night and day from the support that we had before,” Milano explains. “In the number of years we’ve had projects with, it’s uncommon that a question isn’t resolved quickly through the Slack channel. That’s been huge for us. Technical documentation is clear, concise and easy to find. Simply put, support with has been second to none.” - Mike Milano

Reported real-world results

  • Technical support resolutions reduced, in most cases, from days to minutes.
  • Dramatically improved DevOps efficiency and stability, with superior build capabilities available to all projects.
  • Ability to provision as many environments as are needed for QA or prototyping.
  • Increased automation, with access to project/environment data and actions made available from the CLI and libraries.
  • Greater flexibility to offer clients comparable package options with substantial savings.
  • More value to our business than competitive offerings.

Speedier development and approvals = happier clients

Working with larger clients usually means more organizational complexity and multiple stakeholder reviewers and approvers, often creating project bottlenecks. For Thinkbean, developing with has streamlined that (previously) cumbersome process. Now, they have the ability to create multiple environments, to test and QA new features, to develop those features in parallel and then merge them into their master environments. Thinkbean is proud to be a Partner. Find out more about how to reap agency partner benefits.

We hope you have enjoyed this little article about how Thinkbean creates value for its clients by partnering with smart, efficient and reliable partners - just like Please, feel free to leave your comments in the comment section of this post. See the actual article published on's website here.

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