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Medicaid, Medicare & CHIP Services

Challenge

Thinkbean works with some of the biggest, highest-profile organizations most of us would recognize immediately. So, it was no surprise to us when a M.S.D.A approached us (on a recommendation from a current client (whom you’ve also very likely heard of)) to migrate their WordPress site to a Drupal 8 application.

M.S.D.A is charged with improving Medicare, Medicaid and CHIP (Childrens Health Insurance Program) programs by collaborating with key stakeholders, sharing resources and disseminating innovative strategies to help provide optimal oral health for all beneficiaries.

Their WordPress site had been stretched to the breaking point. There were so many issues with the application, it was beginning to lose its impact on its main goal of helping to provide optimal oral health strategies for its beneficiaries. The site was slow and had issues with access/role definitions, making it cumbersome for the governments of all 50 US states to answer the questions and to upload data necessary for M.S.D.A. to accomplish their main mission.

The data gathered through this application is consumed by myriad users - everyone from local and state governments to the US national government, as well as a large array of profit and non-profit enterprises… and individual researchers. In other words, many organizations and individuals rely on this information to formulate and optimize medical plans for every state in the US.

Strategy

Create a highly customized Drupal 8 application for the MSDA National Profile of State Medicaid and CHIP Oral Health Programs. The legacy system was a WordPress site which had been stretched beyond breaking point. 

Whilst not ignoring what went before it was decided to start this project with a blank piece of paper and work towards creating a solution which achieved business objectives and exceeded the expectations of MSDA’s user base.

We are a Drupal agency but at this stage of the project we don’t even think about Drupal, heck we don’t even really know if Drupal is the best platform on which to build the solution. The discovery phase starts by thoroughly analyzing the needs of the project and culminates in a documented blueprint of what needs to be done in order to deliver. 

Result

M.S.D.A. surveys all 50 state (and DC) Medicaid and CHIP Oral Health Programs and publishes this resource of national, regional and state program information and data. The collection includes specific program characteristics, policies, administrative practices, provider networks, benefit and payment structures and other key areas of interest.

State representatives login to a secure administration portal and answer an extremely detailed survey questionnaire. The submitted data then passes through validation checks and goes through an additional manual approval process by M.S.D.A. staff. M.S.D.A. staff and state representatives walk through the resulting survey and refine the data if required.

Custom algorithms are used to convert the data into information which is presented to the public in the form of national, regional, and state reports.

Thinkbean built custom entities to manage the vast amounts of data which needs to be entered, validated, and persisted. This data is then passed through several custom Drupal 8 modules to convert the raw data into meaningful information at the national, regional, and state level. The information which M.S.D.A. is able to present via this Drupal web application is unique and provides extremely valuable insight into the state of the nation’s dental health programs.

Who uses this information?

Local, state, and national government as well as an array of large enterprise businesses, non-profit organizations and individual researchers.

What do they use this information for?

  • Provide state and national leadership in the development of sound Medicaid/CHIP oral health policy.

  • Provide a support system to state and national Medicaid/CHIP dental program representatives.

  • Encourage innovation and collaboration among state and national Medicaid/CHIP dental program representatives.

  • Promote the integration of oral health and primary care in Medicaid/CHIP programs.

  • Promote an appropriate balance between the prevention and treatment of oral diseases and conditions.